Account suspensions on Amazon are extremely common, due largely in part to Amazon’s strict policy to customer obsession, a strategy outlined in their main principles. If Amazon team believes that your selling methods are not according to their standards, you may wake up one day to a suspended Amazon Account. (And we know that’s the most terrifying thing to an Amazon seller)
Amazon’s high expectations to top quality customer service leave the sellers with way too many obligations which sometimes might be unforeseen and leave sellers with open cases. This is where the AmazHelp team comes in – with a great experience helping Amazon sellers to get open cases closed in their favor. Our team caters to Amazon sellers who have been suspended for any reason, offering a valuable weapon to avoid being left at the mercy of seller performance. (Which we all know might be hard to deal with)
How long until Amazon reinstates your account?
When we draft your Appeal Letter, we attach all exhibits and documents that will help your seller account get reinstated – these may include copies of invoices from your suppliers, proof of your copyright or trademark, your brand registry, or any other information which might be helpful to show your authenticity.
We will carefully address every issue in question that may have led to the suspension of your account in a detailed Plan of Action. Once your Plan of Action has been submitted, we look for a response from Amazon within two days.
If we do not receive a response within two days, we will then send a follow up to Amazon regarding the account suspension. We’ll remind Amazon that we adequately addressed each issue, provided documentation, and attach the Plan of Action sent initially. We’ll politely request a response from Amazon regarding the suspension.
To be clear, the duration of getting your account reinstated and working healthy again depends on how fast Amazon responds to your emails. Sometimes it can take 1 day to get your account back and sometimes it takes up to 45 days.
How to keep my Amazon account healthy after suspension been reversed?
As an Amazon attorney team, we always provide a list of suggestions on how to keep your account healthy after it’s just been reinstated. It is no secret that the most important thing is to follow Amazon’s policy. Regularly monitor Amazon’s content guidelines for any changes to make sure you are operating within those guidelines. Promptly replace or refund any products in response to any customer complaints before they get to A-Z claims.
What are the most common reasons for Amazon account suspension?
From our experience as Amazon attorney’s we can say that the most common reason why Amazon accounts get suspended is A-Z claims received from customers, several complains received within a short time period, fake reviews, working with internal Amazon employees (Illegal activity).